1. Purpose & Scope This document outlines the policies, procedures, and expectations for all guests using the facility’s two golf simulator bays. These policies ensure a safe, fair, and consistent experience in a fully unstaffed, self‑service environment.
2. Facility Overview The facility includes: • Golf Bay 1 – Full‑swing golf simulator & multi sport package • Golf Bay 2 – Full‑swing golf simulator & multi sport package. All bays operate on a self‑service basis and are accessible only through digital entry codes issued after booking.
3. Booking Policies
3.1 Online Reservations Only • All reservations must be made online through the facility’s booking platform. • Walk‑ins, phone reservations, and in‑person scheduling are not available.
3.2 Payment at Time of Booking • All sessions must be paid in full at the time of booking. • Unpaid or partially paid reservations are not held or confirmed.
3.3 Reservation Length • Bays may be reserved for 1 to 8 hours per session. • Longer sessions require booking consecutive time blocks.
3.4 Confirmation & Access After booking, guests receive a digital confirmation containing: • Facility access code • Bay assignment • Start and end times • Check‑in and check‑out instructions Access codes activate 10 minutes before the scheduled start time.
4. Check‑In & Check‑Out Procedures
4.1 Check‑In Window (10 Minutes) • Guests may enter the facility up to 10 minutes before their scheduled start time. • Early access to the bay is not guaranteed if the previous session is still active. • Late arrivals do not extend the reservation end time.
4.2 Check‑Out Window (10 Minutes) • Play must stop at the scheduled end time. • A 10‑minute check‑out window is provided for cleanup and exiting the bay. • This window is not additional playtime.
4.3 Overtime • Exceeding the check‑out window may result in automatic overtime charges. • Repeated violations may result in suspension of booking privileges.
5. Staff less Facility Operations
5.1 Self‑Service Environment • No on‑site staff are present. • Guests are responsible for their own setup, cleanup, and equipment use. • All instructions are provided through digital manuals, posted signage, and on‑screen prompts.
5.2 Facility Monitoring • The facility is monitored remotely via security cameras for safety and policy enforcement. • Misuse, damage, or unsafe behavior may result in charges or loss of access.
5.3 Emergency Procedures • Emergency exits are clearly marked. • In case of injury or hazard, guests must contact local emergency services. • A digital incident report must be submitted after any emergency. 6. Food & Beverage Policy 6.1 Bring Your Own Food & Beverage (BYO) • Guests may bring their own food and beverages. • All items must remain off the turf, away from electronics, and clear of simulator screens. • Alcoholic beverages must comply with local laws and facility guidelines.
6.1 Cleanliness • Guests must dispose of all trash and leave the bay clean. • Excessive mess may result in cleaning fees. 7. Safety & Conduct Requirements 7.1 General Conduct • Guests must behave respectfully and responsibly. • Roughhousing, unsafe behavior, or misuse of equipment is prohibited.
7.2 Golf Bay Safety • Only one person may swing a club at a time. • Spectators must stay behind the safety line. 7.3 Arcade Bay Safety • No tampering with hardware or software. • Children under 16 must be supervised by an adult. 8. Equipment Use Guidelines 8.1 Golf Equipment • Guests may bring their own clubs or use facility‑provided sets (if available). • Clubs must be clean to protect sensors and screens. • Damage caused by misuse may result in repair charges. 8.2 Arcade Equipment • Guests must follow on‑screen instructions. 9. Guest Responsibilities Guests must: • Follow all posted and digital instructions • Keep food and drinks away from equipment • Clean up af